Privacy Policy - Printforge

Privacy & Cookie Policy

At Print Forge, we take your privacy seriously. We know nobody likes long, complicated legal documents, so we’ve kept our policy simple, transparent, and direct.

This policy explains how we collect, use, and protect your personal information when you visit our website, submit a 3D print quote request, or place an order.

1. What Information We Collect

When you interact with our website, we may collect the following information:

Contact Details: Your name, email address, phone number, and shipping/billing address when you place an order or fill out our custom print form.
Uploaded Files: Any 3D design files (STL, OBJ, etc.) and project descriptions you submit for quote requests or printing.
Order History: Details about the products or custom services you’ve purchased from us.
Technical & Usage Data: IP addresses, browser types, and general browsing activity collected automatically via cookies.

2. How We Use Your Information

We only collect and use your data for clear, practical business reasons:

Processing Orders & Quotes: To review your uploaded 3D files, contact you regarding your quote, print your items, and ship your package.
Customer Support: To answer your questions, resolve issues, or provide updates on your order.
Website Functionality: To make sure our shopping cart, checkout, and upload form work smoothly for you.
Legal Compliance: To keep accurate business records for accounting, tax, and Irish consumer law requirements.

We will never sell your personal details or uploaded 3D files to third parties.

3. How We Store & Protect Your Data

Uploaded 3D Files: We store your uploaded files securely and only use them to evaluate, quote, and print your requested job. We retain your files in our archive so we can easily reprint them for you if requested, but you can ask us to delete your files at any time.
Data Security: We take appropriate technical steps to ensure your personal information is stored safely and protected against unauthorized access.

4. Cookies & Tracking Technologies

Our website uses cookies—small text files stored on your browser—to help give you a better experience.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly (e.g., remembering items in your shopping basket or keeping your session secure during checkout).
Analytical / Performance Cookies: Help us understand how visitors use our website (e.g., which pages are visited most) so we can improve the layout and user experience.

Managing Cookies

You can choose to disable or block cookies through your browser settings at any time. However, please note that turning off essential cookies may affect how certain features (like the shopping cart or form uploads) work on our site.

5. Third-Party Services

To run our online shop securely, we work with trusted service providers who process data on our behalf, including:

Payment Processors: Secure payment providers (e.g., Stripe, PayPal) to handle payments safely. We never store or see your full credit card details.
Postal & Shipping Carriers: Courier and postal services (such as An Post) to deliver your parcels.

6. Your Rights Under GDPR

Under Irish and EU data protection law (GDPR), you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Ask us to fix any incorrect or incomplete information.
Deletion (“Right to be Forgotten”): Request that we delete your personal data and uploaded files, provided we don’t have a legal obligation to keep them (e.g., tax receipts).
Withdraw Consent: Change your mind about receiving marketing communications from us at any time.