Refunds and Returns Policy

Refund & Returns Policy

Hi there! We want you to love everything you get from us. Whether you’ve sent us a custom file to print or ordered something directly from our shop, we’re here to make sure you have a great experience.

Because we offer both Custom 3D Printing Services and Standard Products, here is a simple guide on how returns, refunds, and exchanges work under Irish Consumer Law.

1. Custom 3D Printed Items (Your Uploaded Files)

When you upload a file for us to print, we bring your unique design to life just for you! Because these items are custom made-to-order, we can’t offer returns or refunds for a simple change of mind once printing has started.

File Checks: Please double-check your 3D models before uploading! We aren’t able to offer refunds for structural issues or design flaws that were part of the original file you submitted.
If Something Goes Wrong: If your print arrives damaged from transit or has a clear defect from our printing process, don’t worry—we’ll make it right! Just send us an email within 14 days of delivery, and we’ll gladly organize a fresh replacement or a refund.

2. Standard (In-Stock) Items

If you purchased a standard, off-the-shelf item and changed your mind, no problem at all! In line with EU Distance Selling rules, you have 14 days from delivery to let us know you’d like to return it.

To be eligible for a change-of-mind return:

The item needs to be unused, in its original packaging, and in the same condition you received it.
Drop us a quick email within 14 days of receiving your package to let us know, and then post it back to us within another 14 days.

3. Damaged or Faulty Goods

We take great care in packing your items, but if your order arrives broken, damaged, or faulty, please let us know straight away!

Simply drop us an email at info@printforge.ie with your order number and a photo of the issue. We will sort it out promptly with a free replacement or a full refund (including any return shipping costs).

4. How Refunds Work

Once your return arrives back with us and we check it over, we’ll send you an email to confirm it’s received.

Approved refunds are sent back to your original payment method (card, PayPal, etc.) automatically. Banks usually take about 5 to 10 business days to process this into your account.

If you’re waiting on a refund that’s taking a bit of time:

Double-check your bank or card account statement.
Reach out to your bank or card company, as they often have a brief processing delay on their end.
Still no luck? Just contact us at info@printforge.ie and we’ll gladly look into it for you.

5. Return Shipping

Change of Mind Returns: You’ll be responsible for the return postage costs for standard items you’ve changed your mind about.
Faulty or Damaged Items: If an item is faulty or we made a mistake with your order, we will cover the return shipping costs.
Tip: We recommend using a tracked service (like An Post Registered Post) so you can keep an eye on your package until it reaches us.